At www.vcanmanage.com we are committed to protecting your privacy and maintaining transparency regarding how we collect, use, and safeguard your information. 

1.1 Information We Collect 

We may collect the following data: 

• Personal identifiers (e.g., name, email address, phone number) 

• Business information (e.g., company name, role) 

• Usage data (e.g., login times, page views) 

• Communication records (e.g., support interactions) 

1.2 How We Use Your Information 

We collect and use your information to ensure the effective delivery of our services and to enhance your overall experience. Specifically, your data is used for the following purposes: 

• We utilize the information collected to deliver our services efficiently, ensure their smooth operation, and continuously improve their functionality. This includes optimizing platform performance and introducing new features tailored to user needs. 

• Your contact details may be used to share important updates about our services, promotional offers, newsletters, and other relevant information. These communications are designed to keep you informed about changes to our platform or opportunities that may benefit you. 

• When you reach out with questions or concerns, we use your information to respond promptly and provide effective customer support. This ensures that your issues are resolved efficiently and your experience remains seamless. 

• Your data helps us enforce our legal agreements, comply with regulatory requirements, and protect the integrity of our platform. We also use this information to detect, prevent, and address fraud, unauthorized access, or other security-related concerns. 

 

By using our services, you agree to the collection and use of your information as outlined above. If you have any questions or require further clarification regarding how we handle your data, please feel free to contact us. 

 

1.3 Data Sharing and Third-Party Services 

We do not sell or rent your data. Limited data may be shared with: 

• Cloud hosting providers 

• Analytics and email marketing services 

• Payment processing providers All third parties are required to follow confidentiality and data protection agreements. 

 

1.4 Data Retention 

• We retain your personal data for as long as your account remains active or as necessary to fulfill the purposes outlined in this Privacy Policy. This includes providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. Once your account is inactive or you request deletion, we will securely delete or anonymize your data, unless it is required to be retained for legal or regulatory purposes. 

• Our data retention practices are designed to ensure that your information is handled responsibly and securely throughout its lifecycle. We periodically review the data we store to determine whether it is still necessary for the intended purposes. If the data is no longer required, we take appropriate measures to delete or anonymize it. 

• Users have the right to request the deletion of their personal data at any time. To initiate this process, simply contact our support team using the details provided in this policy. Once we receive your request, we will verify your identity and proceed with deleting your data from our systems within a reasonable timeframe, unless retention is required by law. 

 

1.5 Your Rights 

Canadian users have the right to: 

• Request access to their data 

• Correct or update inaccurate information 

• Request deletion of personal data 

• Withdraw consent at any time 

1.6 Data Security 

We use industry-standard encryption, firewalls, and access controls to protect your data. While we take all reasonable measures, we cannot guarantee absolute security. 

 

Contact Us 

If you have a concern about your personal data being misused, or if you want further information about our privacy policy and what it means, please feel free to email us at support@vcanmanage.com, we will endeavor to provide clear answers to your questions in a timely manner.